Right of Withdrawal
Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within one month without giving any reason. The withdrawal period is one month from the day on which you or a third party named by you, who is not the carrier, take(s) possession of the goods. To exercise your right of withdrawal, you must inform us, ENERdan GmbH, Max-Planck-Str. 7, 12489 Berlin, Tel. +49 (0) 30 5770 344 32; Fax: +49 (0) 30 5770 344 39, Email: sales@enerdan.de, by means of a clear statement (e.g., a letter sent by post, fax, or email) about your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than one month from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than one month from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of one month has expired. You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Model Withdrawal Form
If you want to withdraw from the contract, please use our template, copy the provided information, fill it out, and send it back to us via postal mail or email:
For postal mail: To: ENERdan GmbH, Max-Planck-Str. 7, 12489 Berlin, Tel. +49 (0) 30 5770 344 32; Fax: +49 (0) 30 5770 344 39
For email: To: Email: sales@enerdan.de
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