Right of withdrawal

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within one month without giving any reason. The withdrawal period shall be one month from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must inform us, ENERdan GmbH, Max-Planck-Str. 7, 12489 Berlin, Tel. +49 (0) 30 5770 344 32; Fax: +49 (0) 30 5770 344 39, Email: sales@enerdan.de, of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within one month from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than one month from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the one-month period. You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

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Sample cancellation form

If you wish to cancel the contract, please use our template and copy the information, fill it out and send it back to us via post or email:

For postal delivery:
To:
ENERdan GmbH, Max-Planck-Str. 7, 12489 Berlin,
Tel. +49 (0) 30 5770 344 32; Fax: +49 (0) 30 5770 344 39

For email:
To:
Email: sales@enerdan.de

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*),/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date
(*) Delete as appropriate.